Support
How can we help?
Setting up, using and fixing Wrimote on your Mac or PC.
Contact us
Email us and we’ll get back to you. Tell us which watch you have and whether you use a Mac or a PC.
support@wrimote.comWhat you need
- An Apple Watch with watchOS 10 or later.
- The iPhone your watch is paired with, with iOS 17 or later. It’s where you start the free trial, unlock Wrimote Pro and get help setting up.
- A Mac with macOS 14 Sonoma or later.
- Or a PC with Windows 11. The Windows helper is a test version.
- Bluetooth turned on for your watch and your computer. You don’t need Wi‑Fi or a Wrimote account.
- Your Apple Account, to start the free trial or unlock Wrimote Pro through the App Store.
Wrimote has three parts. The watch app is the trackpad. A free helper on your Mac or PC moves the pointer. The watch and the helper talk directly over Bluetooth, with no iPhone in between. A small iPhone app comes with the watch app. It’s where you start the free trial and unlock Wrimote Pro, and it helps you set up.
Start on your iPhone
- On your iPhone, get Wrimote from the App Store. The watch app installs with it. If it doesn’t appear on your watch, open the Watch app on your iPhone, tap My Watch, and install Wrimote from the list of available apps.
- Open Wrimote on your iPhone. It shows how long the free trial lasts, what stops when it ends and the price after. There’s no subscription.
- Tap Start free trial. If you already bought Wrimote Pro, tap Restore purchase instead.
- Your iPhone tells your watch that the trial or Wrimote Pro is on. Next, set up the helper on your Mac or PC.
Set up on a Mac
Wrimote for Mac
Free. macOS 14 Sonoma or later. Signed by us and notarised by Apple.
- Download Wrimote for Mac and open it. Drag Wrimote to the Applications folder beside it, then open Wrimote from Applications.
- A watch icon appears in the menu bar. Allow Bluetooth when macOS asks.
- Let Wrimote move the pointer. Open System Settings, then Privacy & Security, then Device Control and Data Access (called Accessibility before macOS 27), and turn on Wrimote. Wrimote only uses it to move the pointer, click and scroll. The menu shows an orange note until this is on, and a window asks for it when your watch connects without it.
- Open Wrimote on your watch and allow Bluetooth when it asks. The watch only looks for your Mac once the trial or Wrimote Pro is on, so start the trial on your iPhone first.
- Your Mac shows a window with a 6‑digit code, and so does your watch. If the codes match, click Allow on the Mac. From then on, the watch connects by itself.
- To start Wrimote when you log in, turn on Open at login in its menu.
Had Wremote, its old name? Quit it from its menu and drag Wremote from Applications to the Bin before you open Wrimote. Your paired watches carry over. If you used Open at login, turn it off and on again in Wrimote’s menu.
Set up on Windows
Wrimote for Windows
Free test version for Windows 11. It’s new and still being tested, and it isn’t signed yet.
What the PC needs: Bluetooth that supports the peripheral role, which is how the watch connects. Many built-in adapters do. If Wrimote says the PC’s Bluetooth can’t accept a watch, a USB Bluetooth 5 adapter usually fixes it.
- If your browser says
Wrimote-Setup.exeisn’t commonly downloaded, keep it. In Edge, point to it in Downloads, click …, then Keep. Click Show more, then Keep anyway. - Open
Wrimote-Setup.exe. The test version isn’t signed, so Windows shows “Windows protected your PC”. Click More info, then Run anyway. If Windows says Smart App Control blocked it, the test version can’t be installed on that PC yet; email support@wrimote.com. - Click Install. It installs for you only, so Windows doesn’t ask for an administrator. Leave Open Wrimote ticked and click Finish. Wrimote is now in the Start menu, and you can remove it in Settings, Apps.
- A watch icon appears in the notification area next to the clock. On Windows 11 it may be hidden under the ^ arrow; drag it onto the taskbar to keep it in view. Check Bluetooth is on.
- Open Wrimote on your watch and allow Bluetooth when it asks. The watch only looks for your PC once the trial or Wrimote Pro is on, so start the trial on your iPhone first.
- The PC shows a window with a 6‑digit code. If the watch shows the same code, click Allow.
- To start Wrimote with Windows, click the icon and turn on Open at sign-in.
How Windows differs from the Mac
- The watch’s screens say “Mac”, even when it’s connected to a PC.
- Apps running as administrator ignore the watch unless Wrimote does too.
- Scrolling is sent as small wheel steps. A few older apps treat each step as a whole notch and scroll too far.
Using Wrimote
| On the watch | On your Mac or PC |
|---|---|
| Drag | Moves the pointer. Faster strokes go further. |
| Tap | Clicks. Two quick taps double-click. |
| Touch and hold until it taps your wrist, then drag | Clicks and drags, to select text or move a window. |
| Turn the Digital Crown | Scrolls. |
| Bottom-left button, or the double-tap pinch on Apple Watch Series 9, Apple Watch Ultra 2 and later, with watchOS 11 | Clicks. |
| Bottom-right button | Right-clicks. |
| Gear | Opens settings: pointer speed, scroll speed, reverse scrolling and reset pairing. |
Is it connected?
The dot in the middle of the gear shows the link. It’s green when the signal is strong and shades through yellow and orange to red as it weakens. It flashes red while the link reconnects, for example after a drop or when you reopen the app. On a Mac, the menu bar icon shows radio waves while a watch is connected.
Paused
When you lower your wrist, nothing is sent until you raise it again. On watches with an Always On display, the watch shows Paused.
Keep the app open longer
By default the watch goes back to the clock about two minutes after you lower your wrist, which closes the connection. To keep Wrimote open longer, on the watch open Settings, then General, then Return to Clock, then Wrimote, and choose After 1 hour.
Troubleshooting
The watch still asks for the free trial or Wrimote Pro
Open Wrimote on your iPhone and check that it shows the trial or Wrimote Pro. If you bought Wrimote Pro before, tap Restore purchase there. Keep your iPhone near your watch, then tap Check again on the watch.
“Looking for your Mac” doesn’t go away
Check the helper is running on your Mac or PC (the watch icon in the menu bar, or in the notification area on Windows) and that Bluetooth is on for both. Quit and reopen the helper so the watch can find it again.
The watch says “Not allowed”
Someone clicked Don’t allow on the computer, or the request timed out after 90 seconds. Tap Try again on the watch.
Start pairing over
On the watch, tap the gear, then Reset pairing. On a Mac, click Forget next to the watch in the Wrimote menu. On Windows, click the Wrimote icon, point to the watch’s name and choose Forget.
The pointer doesn’t move on a Mac
Wrimote needs your permission to move the pointer. Open System Settings, then Privacy & Security, then Device Control and Data Access (called Accessibility before macOS 27), and check Wrimote is on. If it is already on, macOS sometimes drops the permission after an app is updated: turn Wrimote off and on again.
Some apps on Windows ignore the watch
Apps running as administrator, such as Task Manager and installers, only take input from apps that also run as administrator. To control them, run Wrimote as administrator.
Scrolling goes the wrong way, or is too fast or too slow
On the watch, tap the gear and change Reverse scrolling or Scroll speed.
The connection drops when I lower my wrist
The watch has gone back to the clock, which closes the app. See keep the app open longer.
Windows says the PC’s Bluetooth can’t accept a watch
Some Bluetooth adapters can’t take the peripheral role, which the watch needs to connect. A USB Bluetooth 5 adapter usually fixes it.
Something else is wrong on Windows
Click the Wrimote icon, then Show log, and email that file to support@wrimote.com. It records the Bluetooth and pairing steps, never keys or input. It includes the names of watches that connect, your Bluetooth adapter’s ID, the versions of Wrimote and Windows, and any error messages. You can open it and read it before you send it. It’s kept in %LOCALAPPDATA%\Wrimote and stays on your PC unless you send it.
Questions
Do I need my iPhone?
Only to start the free trial, unlock Wrimote Pro and get help setting up. The trackpad goes straight from your watch to your Mac or PC over Bluetooth, with no iPhone in between, no Wi‑Fi and no servers. Once your watch has the trial or Wrimote Pro, it works without your iPhone nearby. You don’t need a Wrimote account.
Does it work with an iPad?
No. Wrimote controls a Mac or a Windows PC, not an iPad or an iPhone. The Wrimote app for the trial and setup is for iPhone only.
Which watches work?
Any Apple Watch that runs watchOS 10 or later. The double-tap pinch to click needs Apple Watch Series 9, Apple Watch Ultra 2 or later, with watchOS 11 or later. Every other gesture works on all of them.
Can more than one watch control my computer?
Yes. Each watch pairs once with its own code. The Wrimote menu on your Mac or PC lists every paired watch, and you can forget any of them there.
Is it a subscription?
No. Wrimote is free for 7 days, then a one-time unlock, Wrimote Pro, for US$4.99 (A$7.99 in Australia). The App Store shows the price for your country. You start the trial and unlock Wrimote Pro in Wrimote on your iPhone. The Mac and Windows helpers are free.
Does reinstalling restart the free trial?
No. The trial’s start date comes from the App Store, so it carries over if you delete and reinstall the app.
I bought Wrimote Pro. How do I get it back?
It usually comes back by itself on an iPhone that uses the same Apple Account. If it doesn’t, open Wrimote on your iPhone and tap Restore purchase. Your watch gets Wrimote Pro from your iPhone.
Can I share Wrimote Pro with Family Sharing?
No. Family Sharing isn’t available for Wrimote Pro.
How do I get a refund?
Refunds for App Store purchases are made by Apple, so that is the quickest way. Go to reportaproblem.apple.com, sign in, and choose Wrimote Pro. If Wrimote isn’t working for you, email us too. Nothing here affects your rights under the Australian Consumer Law.
Is it secure?
Pairing works like Bluetooth numeric comparison: both screens show the same code, and you click Allow on the computer. Only a watch you allowed can control it. Every input packet is signed and numbered, so altered or replayed packets are dropped. Each device’s private pairing key stays on it and never leaves it.
Does Wrimote collect my data?
No. There are no analytics, ads, accounts or tracking, and the apps make no network requests of their own. Read the privacy policy.
Still stuck?
Email support@wrimote.com. On Windows, attaching the log from Show log helps us find the problem quickly.